Customer Support

As a highly valued Baxi Assure customer you can benefit from Baxi's extensive customer support services. Whatever you need, our support team is never more than a phone call away. Our UK customer contact centre and nationwide network of qualified engineers are here to help.

Our award-winning Customer Service team provides expert support, whenever you need it, from the very start of your project, through specification to installation and commissioning, and then for the lifetime of your Baxi Assure product.

You can book a repair or service or call for technical advice: Customer Support Helpline 0344 871 1545. If you would prefer to email us, please send a message to info@baxi.co.uk.

Opening times

Monday to Friday:: 8am - 6pm
Saturdays and Bank Holidays:: 8:30am - 2pm

Our nationwide network of highly skilled engineers are all trained to be experts in Baxi Assure products.

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Book a Repair

Need to book a repair for your Baxi Assure product? Call us today to book a repair with an expert Baxi engineer.

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Warranty registration

Baxi Assure warranty registrations can be done quick and easy through Baxi Project Hub.

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Technical Advice

If you require technical assistance for a Baxi Assure product call Baxi Customer Support.

0344 335 8428

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Genuine Parts

Baxi Genuine Parts can support all Baxi Assure products.

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Design Service

Baxi Design offers a bespoke design service for your new build hot water and heating systems.

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Baxi Assure Training

Our team of qualified trainers offer bespoke training courses on the full range of Baxi Assure products.

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